Phone System Issues
Caregivers will dial a designated toll free number. When Carewatch answers, the caregiver will first be asked to enter a 4-digit agency ID. The agency ID is the last 4 digits of the agency's current 10 digit toll free number. For example, if the agency's toll free number is 800-555-1234, the agency ID would be 1234.
After the agency ID is entered and validated, the call will proceed exactly as if the agency-specific toll free number was dialed. The caregiver will be prompted for user ID, password, etc.
Your caregivers can now use the backup method for documenting visits by calling:
With Electronic Visit Verification becoming an industry standard, Carewatch’s vast line of products lets us streamline your agency.
Managing your home care agency is easier with Carewatch. With over 20+ years of experience in the Electronic Visit Verification industry, you can rest assured your business will run at its best with our EVV system for home care. No matter how big or small your agency is, our suite of products will streamline your business.
We implement a robust interactive voice response system for your needs. Use our IVR systems for time and attendance or your secondary backup for your mandate needs.
With Carewatch GO© your employees can have everything at their fingertips. From call-less visits, schedules, patient signatures, location tracking, and more. Our EVV app can make going paperless easy!
Carewatch Portal allows you to access your agency's information from the cloud. With two-factor authentication, there’s no need to worry about unwanted logins or security breaches.
Carewatch follows HIPAA ordinance, from a secured data site to a two-factor authentication login. Feel secure knowing that the Carewatch EVV system for home care has you covered.
The Carewatch EVV Token is an in-home device that stays at the patient location. No landline? No service? This unique device generates a unique 6-digit code that ties to the visit to verify an employee was there.
Large or small, our dedicated staff will help your agency set up for success. With the increasing state-to-state EVV mandates, Carewatch will help your business achieve EVV compliance.