Electronic Visit Verification: See How it Can Help Your Agency.
THROW AWAY Paper Time-Sheets!
What is Electronic Visit Verification?
Electronic Visit Verification (EVV) is the means of electronically verifying that a caregiver is physically at a specific patient’s home or location. Most states and other payers use the EVV process as an alternative to a signed paper document.
Using the patient’s home telephone, the caregiver calls the CareWatch service and enters their unique ID and password. This ID and password are known and controlled ONLY by the caregiver. The combination of this unique ID and the calling from the patient’s phone creates this electronic signature.
Automatic Number Identification
CareWatch uses Automatic Number Identification (ANI) technology to collect the patient’s telephone number. This is the same technology that the E-911 people use because it cannot be blocked and it is delivered electronically to CareWatch with the phone call. This allows it to be 100% reliable. The system also time-stamps every call with the exact time the call was made.
Automatic Patient Identification
CareWatch uses the telephone number captured from the telephone company to match the patient’s telephone number that is stored in the patient’s profile record in the database. With this match, the caregiver does not have to know or key in the patient-ID.
Electronic Visit Documentation | Caring Magazine Article
While verification of a visit using EVV (Electronic Visit Verification) is important, it doesn’t universally address the scope of the data set that is collected or the timely integration with the provider’s EMR system. EVD (Electronic Visit Documentation) includes EVV-related date, time, and location, but also services, tasks, and other discipline specific information that makes up a complete record of the patient encounter.
Because EVD solutions integrate tightly with a provider’s EMR system, timely management of field staff can occur, enabling providers to effectively respond to scheduling, clinical, or service exceptions. EVD also yields precise productivity reporting, efficient payroll processing, and allows providers to generate accurate, timely claims.
This article, published in Caring Magazine in July, 2011, describes how EVD can help facilitate a proactive approach to combating fraud and abuse and discusses payer models that best enable home health agencies to provide accurate, accountable services.