Caresouth has been using CareWatch in partnership with the Homecare Homebase platform for over 3 years and we have seen an incredible amount of efficiencies gained in our operations. The telephony solution they provided was the exact low cost and effective solution that we needed for our Private Duty service line. Their ability to synchronize schedules and completed visits in real-time with Homecare Homebase is essential to their low overhead, high productivity solution. Their flexibility to work with us on some industry specific customizations is rarely seen in the industry today.
Their senior management and software developers worked directly with us to create solutions for Live-in care, Couples care, and Incremental care to develop an IVR solution that was taylor made for our business needs. We were able to reduce a week long manual visit entry process into something that happens almost instantly. Our billing and payroll process now occurs much earlier and with a greater level of accuracy than it did before. Our visits also now have more specific visit detail information and we see fewer rejections from our insurance payor sources, specially now that our patients have the option of the final expense life insurance. I would highly recommend CareWatch as their technology, customer service, and ROI are light-years ahead of their competition. Testimonials